Refund & Cancellation Policy
Last updated: 16 July 2026
1. Pricing
Using Propple to browse, post jobs, and connect is free within the standard limits shown in the app. Optional paid services — such as profile verification or additional job postings — are clearly priced inside the app, and the exact amount is always shown before you confirm a payment. All payments are collected in Indian Rupees through RBI-regulated payment gateways.
2. Payments between Customers and Workers
Payment for the actual service (for example, a plumbing job or cleaning work) is agreed and settled directly between the Customer and the Worker. Propple does not collect or hold this money, so cancellations or refunds for the service itself are a matter between the two parties. We encourage users to agree on price and scope in chat before work begins, and our support team can assist in case of disputes.
3. Cancelling a booking
A Customer or Worker may cancel a booking through the app before the work starts. There is no platform charge for cancelling a booking.
4. Refunds for paid platform services
- If a paid service is not delivered — for example, a verification could not be completed, or a paid posting could not be published due to a fault on our side — you are entitled to a full refund of that fee.
- Once a paid service has been delivered or consumed (for example, a verification check has been completed, or a purchased posting has been used), the fee is non-refundable, except where required by law or at our discretion in genuine cases.
- If a payment is deducted but the service does not activate (for example, due to a technical failure), the amount is refunded automatically or on request.
5. How refunds are processed
- Write to support@propple.in with your registered mobile number and the payment reference.
- Approved refunds are made to the original payment method within 5–7 business days of approval. Depending on your bank, it may take a few additional days to reflect.
6. Questions
For anything unclear about pricing, cancellations, or refunds, contact us — see the Contact page.