Privacy Policy
Last updated: 16 July 2026
This policy explains what information Propple ("we", "us") collects when you use our website and apps, how we use it, and the choices you have. It is written to comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Account details — your mobile number, name, and preferred language.
- Profile information — for Workers: skills, rates, experience, work area, profile photo, and an optional voice introduction; for Customers: the details of jobs you post.
- Location — the area you choose, or your device location if you allow it, used to show nearby work and workers.
- Verification documents — only if you opt into a verification service (for example identity or background checks), we collect the documents needed for that check.
- Messages — chats between Customers and Workers on the Platform, so the service works and to keep the community safe.
- Usage and device data — basic technical information used to operate, secure, and improve the Platform.
2. How we use it
- To operate the marketplace: showing Worker profiles to potential Customers, matching jobs to nearby Workers, and enabling chat.
- To verify identity where you request it and to display verification status.
- To send service communications (such as OTPs, job alerts, and booking updates). You can control optional notifications in settings.
- To process payments for optional paid services.
- To keep the Platform safe: moderation, fraud prevention, and enforcing our Terms.
- To comply with law and respond to lawful requests.
3. What we share, and with whom
- With other users — your professional profile is visible to potential Customers; your phone number is shared only through the phone-sharing step you control in chat.
- With service partners — we use RBI-regulated payment gateways, SMS delivery providers, cloud hosting, and authorised verification agencies, strictly to provide the Platform's features. They receive only what is necessary for their function.
- With authorities — when required by law.
We do not sell your personal data.
4. Storage and security
Your data is stored on secure cloud infrastructure with industry-standard safeguards, including encryption in transit and restricted access. Verification documents are stored separately with additional access controls.
5. Retention
We keep personal data for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal obligations, after which it is deleted or anonymised.
6. Your rights
- Access and review the information in your profile at any time in the app.
- Correct inaccurate information.
- Delete your account and associated personal data, from the app (Account → Delete my account) or as described on our account deletion page.
- Withdraw consent for optional features (such as location or notifications) at any time.
To exercise any of these rights, use the in-app settings or write to us at the contact below.
7. Children
The Platform is intended for users aged 18 and above. We do not knowingly collect data from children.
8. Grievance redressal
If you have a concern about how your data is handled, contact our Grievance Officer:
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
9. Changes
We may update this policy from time to time. Material changes will be notified through the Platform.